Returns and Refunds
The returns and refunds policy is applied to Asia Market Online Store.
We always try our best to make our customers happy with your purchase. We understand that sometimes you may change your mind and would like to return goods to us. The following policy sets out when you can return goods, and how to do so.
If you change your mind
- Before Delivery
If you change your mind before your order is dispatched. Please kindly contact our Customer Service team as soon as possible by calling us at Contact Details (link to Contact Us).
Please note that we do NOT accept order cancellation/amendment by email. However, if you change your mind after your order is dispatched. You will need to return goods following our Goods Return Procedure.
If you change your mind, we are happy to exchange or refund goods returned in saleable condition with this invoice within 7 days.
You should take reasonable care of the goods whilst they are in your possession.
If you have received faulty or damaged goods
You may return any faulty or damaged goods back to us, either by post (Asia Market, 18 Drury St, Dublin 2, Dublin, Ireland) or bringing them back to our Drury Street Branch with the invoice within 7 days after the date of delivery or collection.
When you return goods
When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories.
For all returns, postage is made at your own cost. Please post to Asia Market, 18 Drury St, Dublin 2, Dublin, Ireland.
If you are coming to our Drury Street Branch to return goods, please kindly ask for our Online Shopping Team at front desk.
If you do not return the goods within 7 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site and no refund will be made. This does not affect your statutory rights.
Please note that we do NOT accept order cancellation through email.
Getting your refund
If you are entitled to a refund, your Refund may take 7-14 working days depending on the card issuing bank of the customer. If you paid by Loyalty Points, we will refund you on your payment card or give you the equivalent in Loyalty Points.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
In the event of a refund, all Loyalty Points received for the purchase of a refunded product will be removed from your Loyalty account.
Exceptions apply. Statutory rights not affected.