Online Shopping - Frequently Asked Questions
Delivery & Shipping - FAQs
Delivery and Shipping Schedule
What is the delivery schedule of Asia Market online orders?
- Estimated time to deliver = Order processing time + Shipping/Dispatching time + Delivery time
- Order processing time (1 - 2days) is the time taken by Asia Market’s e-commerce team to receive, pick and pack your items.
- Shipping/dispatching time is the time taken by our team to deliver the parcel to the courier companies.
- Delivery time is the time taken by the delivery drivers to deliver the parcel to your shipping address.
How do I know when my order is shipped for delivery?
- Once an order is placed, you will get a confirmation email with your order details, order number and shipping method.
- Your order will be processed within 1-2 days by our team. This includes the picking and packing time.
- Once we ship your order to the courier services, you will get a shipment email with a tracking number.
- Use this tracking number on the courier’s website to track your order in real time.
When will I receive my delivery if I placed an order before 12pm in Dublin?
- Dublin orders placed before 12pm will be shipped/dispatched the same day.
- You will receive the items either on the same day 4pm - 9pm or the next day 4pm - 9pm.
- For example, if you’ve placed an order at 11:45am today, your order will be processed and shipped today. You will receive your order either today or tomorrow between 4pm to 9pm.
When will I receive my delivery if I placed an order after 12pm in Dublin?
- Dublin orders placed after 12pm will be shipped/dispatched the next day - not the same day.
- You will receive the items either on the next day before 9pm or the day after before 9pm.
- For example, if you’ve placed an order at 1pm today (after 12pm), your order will be processed and shipped tomorrow and not today. You will receive your order either tomorrow or the day after tomorrow before 9pm.
When will I receive my delivery if placed an order from outside County Dublin?
- Outside Dublin orders placed before 11:45pm will be shipped/dispatched the next day.
- You will receive your order in 1-3 working days.
- If an order is placed on Friday, it will be dispatched on the following Monday from Asia Market. You will receive the delivery in 1-3 working days after that Monday.
- Outside Dublin orders, there is NO picking by DPD on weekends (Saturday and Sunday) and on Bank Holidays.
When will I receive my delivery if I placed an order on bank holidays?
- Same day or next day delivery services are closed on bank/public holidays and during Christmas.
- Orders are not dispatched/shipped on Bank Holidays and Public Holidays like Christmas, Easter, etc.
- You will receive your order in 1-3 working days after the holidays are over.
How do I track my order?
- You will received email regarding that your order has been shipped/dispatched with shipment tracking number. Please note that all parcels sent by Asia Market are accompanied by the tracking number and logistics delivery notice (SMS or email).
- For same/next day deliveries, enter your tracking number on https://xpectsameday.com/ to track your order. For delivery issues or queries contact Xpect delivery support team at 015757918 or email at [email protected]
- For DPD deliveries, enter your DPD tracking number on https://www.dpd.ie/tracking to track your order.
- For DPD deliveries, if the order is placed on a Friday, your tracking number won’t be active until the next Monday 3pm. DPD deliveries are not picked on weekends.
- If there is any problem during the delivery, please contact us as soon as possible our team will do their best to investigate the matter and solve your problem in a short time, please contact us via email - [email protected].
Delays in Order Delivery
Why is my order delayed?
Some orders can be delayed due to any of the following reasons:
- Processing time was extended if an item was unavailable, or if a customer requested substitutes for unavailable items, or if there is a large volume of orders for the day.
- Same/Next deliveries in Dublin will be delayed on promotional events like Black Friday Sale because of large volume of orders.
- If an order was returned to us from courier services due to broken items during transit. The order will be sent out again and you will be notified. You’ll receive the order in 1-3 working days from the day of re-delivery.
- Orders placed during Christmas and New Year week along with any bank holidays or public holidays.
- If your order doesn’t arrive in 3 business days, please email us at [email protected] with your Name, Order Number, Date when the order was placed and Shipping Method. We’ll contact the courier services to investigate the cause and get back to you asap.
Why haven’t I received the order if it says ‘Complete’ in my account?
- If the order is marked complete, it means that the order is sent to our courier services and will be soon out for delivery by them.
- It doesn’t mean that it is out for delivery.
- You will receive your order in 1-3 days from the day it mentions complete.
- It means that the order is completed from our warehouse and not the delivery services.
- Our estimated shipping time begins after your order has left our warehouse, not at the time of order placement.
Delivery & Shipping Charges
What are the shipping charges for delivery in Ireland?
- As of May 2025, €8.99 is the most updated delivery charge for a single order under €70 total value of order.
- Shipping charge is the same for DPD deliveries and Xpect Same/Next Day deliveries.
What is the breakdown of the shipping charges?
- Shipping charge is inclusive of processing, handling, picking, packing, and courier service charges.
- Shipping charges are subject to rise every time the cost of external courier service charge increases and is directly impacted by inflation and increasing wages.
How can I avail free shipping on my order?
- All orders above €70 will be eligible for FREE shipping.
- Once your total cart value reaches €70 or above, the system will automatically remove the shipping charges from the total payment.
Why am I charged for shipping after applying coupon code?
- Please note that discounts and coupon codes don’t necessarily provide free shipping to your order.
- You may still be charged if the discount coupon reduces the total amount below 70 euros.
- It depends on the setup of the coupon codes in our system.
Frozen Product Delivery
Please be advised that frozen products may defrost during delivery and the items may stick together. Upon arrival please keep it refrigerated and we recommend to consume within 24 hours or the manufacturer’s guidelines, whichever is soonest.
Can I order Frozen products outside Dublin?
- No, currently, we don’t deliver any frozen items outside County Dublin, irrespective of neighboring counties, due to health and safety regulations.
- You’ll be shown a warning pop-up message to remove frozen items if you’ve added them on a shipping address outside of Dublin.
- Our system won’t allow you to proceed with checkout if your shipping address is outside of Dublin and you’ve added Frozen items to your cart.
Do you deliver fresh and frozen items outside of Ireland?
- No Fresh & Frozen Food will be delivered outside Republic of Ireland.
What is the Frozen Packaging Charge on my invoice?
- Frozen Products requiring refrigeration need special care in handling and hence require special packing materials.
- A frozen packaging fee of €2.50 is charged for every 3 frozen items in your order. If you order 4-6 frozen items, the charge will go up to €5 and so on. Please contact us at [email protected], if you wish to order frozen items in bulk.
- Any orders containing frozen products (dumplings, meat, etc) are packed with cooling materials in polystyrene boxes maintaining the cold chain and quality of our foods.
How do I get refund for frozen products?
- Some frozen products can defrost during delivery. When delivered, please keep it refrigerated within 24 hours or by manufacturer’s guidelines, whichever is soonest. (Please do not refreeze as this can affect the quality of the product.)
- We will not be able to guarantee the quality of chilled/frozen products with any delays in the delivery caused by the absence of the customer on the day of delivery. Upon reasons, any damages of chilled and frozen items cannot be refundable. We will not be able to guarantee the quality of chilled and frozen products or refund with any unforeseen delays of the delivery after the order has been dispatched.
Changing My Order
What can I do if I entered the wrong delivery address?
- Please ensure the EIRCODE is correct and double checked before placing your order.
- It is the customer’s responsibility to ensure the address entered in the shipping address is correct.
- We will not be liable for any missed deliveries due to incorrect delivery address entered by the customer.
- If you’ve entered the wrong shipping address, you can request a change free of cost only before the order is shipped. Email us at [email protected] or WhatsApp us at 0857476036 to request shipping address change.
- Shipping address can only be changed until 1pm if the order is from Dublin and placed before 12pm. If the order is placed after 12pm, address change can only be requested until 8am the next day. Any address change after the abovementioned times is chargeable at €4.99 via a payment link sent to you via our team.
- If the order is already shipped and sent to courier services, you can only request an address change at a charge of €4.99 via a payment link sent to you via our team.
- This amendment charge comprises of our team’s efforts in tracking your order, coordinating with courier services, redirecting delivery drivers to the new address, and the fees incurred by delivery services to redirect an order.
Can I add any more items/increase quantity after placing an order?
- No, you cannot add or request to add any new items to your order after the order is placed and is being processed by our team.
- You cannot increase or request to increase the quantity of existing items in your order once it is placed and sent for processing.
- If you wish to add new items, you will need to place another order irrespective of the order quantity or shipping charges.
- You could request us to cancel your existing order and then you can place another order with the new items. You’ll be refunded for your existing order within 5 business days.
- All cancellation requests need to go through email [email protected] or WhatsApp at 0857476036 with the details of your existing order.
Can I remove items or reduce quantity of items after placing an order?
- Yes, you can request to remove items or reduce quantity of items free of charge after you’ve placed an order before it is dispatched/shipped.
- All free removal requests need to be made until 1pm if the order is from Dublin and placed before 12pm. If the order is placed after 12pm, change can only be requested until 8am the next day.
- If you would like to remove items before dispatch, please send us an email to check that your order has not dispatched yet. We cannot amend an order once it has been dispatched.
- You need to email [email protected] or WhatsApp us at 0857476036 with your removal request as soon as possible once you’ve placed the order within the above time frame.
Cancelling My Order
Can I cancel my order if it is not shipped?
- Yes, you can cancel your order free of charge before it is shipped/dispatched but not after it is shipped.
- All cancellation requests need to be made until 1pm if the order is from Dublin and placed before 12pm. If the order is placed after 12pm, change can only be requested until 8am the next day.
- Refund for your existing order will appear in your existing payment method within the next 5 business days.
- All cancellation requests need to go through email [email protected] or WhatsApp at 0857476036 with the details of your existing order.
Can I cancel my order if it is shipped?
- If the order is already shipped and sent to courier services, you can only request a cancellation at a charge of €7.99, i.e. shipping charge will be deducted from your refund.
- If your order has already been dispatched, refuse the delivery when it arrives and it will be returned to us. Once we receive the order we can issue a refund for the total cost minus any postage, packaging costs incurred, and all chilled/frozen items. In this case, you will be charged for the return postage cost i.e. €7.99.
- Refund for your existing order will appear in your existing payment method within the next 5 business days.
- All cancellation requests need to go through email [email protected] or WhatsApp at 0857476036 with the details of your existing order.
Recieved Delivery - FAQs
Missing Items from Order
What if an item is missing from my order?
- Please first carefully check the full contents of your parcel. Sometimes it is wrapped together with other items or may be hidden within the packaging.
- Please wait for another day, if you’ve ordered large 10+kgs of rice, cases of noodles, or any frozen items as they will be sent separately in multiple deliveries.
- You’ll be notified via email if any item is out of stock during the parcel is packed.
- You’ll be provided a substitute if you’ve agreed to accept one or you’ll be contacted to arrange a different item. If we can’t reach you, we’ll ship your order without the item.
- When you’ll receive the order, your shipment slip will be marked with the out of stock items.
How will I receive refund for the items missing from my order?
- We don’t refund separately for items removed from your order. You’re only charged once.
- When an order is placed, we only hold the total payment including the out-of-stock items. This is not the final amount charged from your account.
- Once we remove items from your order, your final payment will be reduced instead of a separate refund.
- You will only be charged for the items that are in stock and included in your final shipment once you receive the parcel.
- Please check your bank account in a 1-3 days to see the final charged amount from Asia Market.
What if the item was not out-stock but still missing from my order?
- Please email us within 72 hours (3 days) of receiving your orders at [email protected] and we’ll contact you back to arrange a refund or a re-delivery of the missing items.
- Please include your order number, your name, email, order date, and items missing from your order.
- Please also include at least 3 photos of the parcel fully open, order contents, and packing slip found inside the parcel.
- We cannot consider missing items refund or re-delivery requests without photographic evidence.
Received Incorrect Items in Delivery
What if I received an incorrect item(s)?
- Please first carefully check your delivery note and see if your incorrect item(s) are not substitutes for out of stock items.
- If you are sure the item(s) are incorrect, please take photos, email and contact us ([email protected]) immediately so that we can send the correct item(s) or further arrange refund for you.
- We may ask you to return the incorrect item(s). If this is the case we will cover return postage costs.
Returning Items after Receiving
Can I return the items that I don’t want/need anymore?
- You can return any unwanted item(s) within 14 days of receiving delivery of your order.
- You have another 14 days to return the goods once the request has been granted.
- Please note that any postage cost incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.
- Please note that we do not offer a refund for certain items:
- perishable items: frozen food, fresh & chilled items
- any items which have been opened or package has been broken
- any discount items
- unwanted items up to 28 days after receipt
- any damaged or missing items reported after 30 days of receiving delivery
- Items must be returned in unused and in unopened packaging conditions. This policy doesn’t affect your statutory rights. We only accept returns from the person who bought the item.
- The refund will be proceed only upon the item(s)/parcel(s) have been returned to us and checked. Normally it will take 5-8 working days to show in customer’s bank card/account after our process.
How do I make a return to Asia Market for an item bought online?
- You can return items to us by posting / bringing the item(s) together with the delivery note which you received in your parcel to the following address indicating which item(s) you are returning:
- Asia Market Cash and Carry, Merrywell Business Park, Ballymount Rd Lower, Dublin 12, D12 W327
- If you are posting an item back to us we recommend that you obtain a proof of posting certificate or receipt.
What if my parcel is returned and I wish to get it back?
- Please make sure that you’ve entered the correct shipping address especially the EIRCODE which is used to deliver.
- Please ensure that someone is available to take the delivery or that the order can be left in a safe place outside the address.
- If the parcel has been returned to seller due to wrong delivery address, the buyer has the responsibility to pay for all the cost associate with it.
- The cost associated with the return of the parcel will be €7.99 inclusive of the fee charged by courier fees for re-delivery.
- If the buyer is unable to sign for parcel after 3 attempted deliveries has been made by courier and did not notify courier. If this caused parcel return to seller, it is buyer’s reasonability to pay for the cost associated with the return and with re-delivery of parcel that is €7.99 inclusive of the fee charged by courier fees for re-delivery.
Who pays for the cost of returning items?
- The customer is responsible for returning the product to the seller.
- Asia Market does not have to refund you for return postage costs.
Damaged Items in Order
What if I receive damaged items?
- Please first carefully check the packaging thoroughly and see if your damaged item(s) are broken, leaking or totally smashed in delivery.
- We cannot refund/return partially damaged items like dented cans/tins or if a broken item is spilled over the item.
- If the item is still usable in any condition, we cannot consider it damaged and won’t be able to process a refund/return.
- If you are sure the item(s) are damaged thoroughly and unusable, please take photos, email and contact us ([email protected]) immediately, within 48 hours, so that we can send the correct item(s) or further arrange refund for you.
General - FAQs
My Account
Where can I see the details of my order?
- All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched.
- This information is available by logging into 'My Account'.
How to open an account and place retail only orders?
- You do not have to have an account with Korea Foods to order. You can check out as a guest.
- However, to make an account, go to ‘My Account.’ The page will prompt you to log in, but you can register by clicking on ‘Don’t have an account? Register now.’
- The type of information we may collect about the customer includes;
- Customer Name
- Customer Phone/Mobile Number
- Address Details
- Email Address
- Credit/Debit Card Details
- The information we collect from the customer will only be used in accordance with the data Protection Act 1998. We will never collect sensitive information about the customer without explicit consent. Personal information which we hold will be held securely in accordance with our internal security policy and the GDPR law.
Why should I create an account?
- Instant access to your placed orders with the order status and further details.
- Easier to create future orders with no need to enter shipping/billing address and contact info multiple times.
- Member only benefits like seasonal promotions, special discounts and vouchers.
- Convenient to track payment issues and order related amendments.
How do I change my account information?
- You must be logged in to change your account information.
- Your information (profile, address and password) can be changed via ‘My Account’ page.
Is my information safe if I create an account?
- Yes, all your information is safe and secure in accordance with the GDPR regulations and internal security policy.
- You can request us to delete all your stored information via emailing us at [email protected].
Can I place wholesale orders on e-commerce store?
- No, we don’t accept wholesale orders via our e-commerce store.
- Please contact the sales department at [email protected] to enquire about wholesale orders.
Placing an Order
How do I place an order?
- Go to Asia Market Home Page, search for your desired items or explore in categories, and add items to your basket.
- When you are finished shopping, go to ‘View & Edit Cart’ or ‘Proceed to Checkout’
- Once the items are confirmed, continue to ‘Checkout’
- Input your billing & shipping address. Please ensure the EIRCODE is correct and double checked before placing your order.
- In ‘Review Order’ input your payment details, check the T&C agree box, and hit ‘Confirm’.
- Once an order is placed, you will get a confirmation email with your order details, order number and shipping method.
How do I know if my order was successful?
- If your order is successful you will receive an automated confirmation email to confirm your order has been received.
- If you think you have placed an order, but have not received any emails from us, please email us at [email protected] to confirm we have received your order. It could be due to the order going through incorrectly, or an error in entering your email address.
- Very occasionally an order might not come through to us for another technical reason. It’s always worth checking, especially if you need the items quickly.
Can I place an order over phone?
- No, we don’t accept orders or payments over phone.
- All orders must be placed through our webstore and through the accepted payment methods on the checkout page.
What should I do if I am having difficulty placing an order?
- Email us immediately at [email protected] or WhatsApp at 0857476036 with the details of your problem and we’ll do all we can to help you out.
- Send us screenshots, screen recordings and details to help us resolve the issues.
What’s the maximum weight we can order in one delivery?
- Each single order can weigh up to 30kg.
- If it exceeds this limit, we'll contact you with bulk shipment rates before processing your order.
- We might send your bulk order in multiple deliveries if you have 10kg+ rice bags, cases or Frozen items in your order.
Payment Queries
Why did my Credit Card or PayPal payment fail at the end of checkout?
- This could be that there isn't sufficient amount of money in the account you paid with, or your bank has decline the payment.
- If the bank has declined the payment, you would need to contact your bank to unlock the payment to asiamarket.ie.
- 'Server errors' has occurred. This happened due to Cache and Cookies from the Chrome browser. To solve this matter, you can clear your cache and cookies history by "chrome://settings/" -> Advanced -> Clear browsing data -> go to "Cookies and other site data" and "Cached images and files", refresh the page and try again. Alternatively, you can use other internet browser such as Firefox, Edge or Safari. * Please note that clear Cache and Cookies may clear up all data store in the browser.
What if payment is failed but deducted, and order is not placed?
- Please don’t refresh or ‘go back’ from the payment page once it is completing 3D Secure verification via your online bank mobile app.
- If your payment is failed, and your order is not created in our system, but payment is deducted from your account, it will be refunded in 1-3 business days back to your account.
- Please contact us at [email protected] with details and screenshots of the payment and we’ll contact you for further steps if issue persists.
Can I pay for an order over phone?
- No, we don’t accept orders or payments over phone.
- All orders must be placed through our webstore and through the accepted payment methods on the checkout page.
What payment methods does Asia Market accept?
- Asia Market accepts major payment methods like Google Pay, Visa and MasterCard.
- Online payment system, we support PayPal, Bancontact, iDEAL, MobilePay, and EPS.
- Asia Market does not store any private information from customer.
Can I get an invoice for my order?
- We will send you the invoice through email once your order is being processed.
- Just mention your request in the message box of your order, OR send us an email with your order number.
Online Shop
Are the discounts and offers applicable to the Online Shop, Retail and Wholesale?
- No, different offers are applicable to different sales channels only.
Are the prices of Online Shop same as Retail Shops?
- No, they are different.
What is the shelf-life and best before dates on the items online?
- We ensure all items packed for online orders have the maximum shelf life possible from items available in warehouse.
- Please note that the minimum shelf life of non-discounted items online will be at a minimum of 1-2 months from the date of purchase.
- Discounted items or items on promotions can have a minimum shelf life of less than 1 month.
- Shelf life of all FRESH items including vegetables, mushrooms, milk drinks like Yakult, fruits, leafy greens, root vegetables, Tofu, Kimchi, etc. is a minimum of 7 days. If shorter than that we'll inform you before making the delivery. Items on promotion could have a shelf life shorter than 7 days but will be mentioned on the product page.
- In most cases, we’ll mention the best before dates for short dated/discounted items but in case it is not available, it will be within 1 month.
EU Delivery (Outside ROI) – Frequently Asked Questions
1. Do you deliver fresh and frozen food outside the Republic of Ireland?
No, we do not deliver fresh and frozen food outside the Republic of Ireland.
2. What is the maximum parcel weight for deliveries outside the Republic of Ireland?
The maximum parcel weight is 20kg per order.
3. Can I choose a specific delivery date for EU orders?
No, delivery dates will vary depending on the destination country. We cannot guarantee a specific delivery date due to posting and customs procedures.
4. Will I need to pay customs or import duties?
Yes, any customs or import duties incurred once the parcel reaches your country are the responsibility of the customer.
5. How will I receive my tracking number?
You will receive an email with your tracking number once your parcel is shipped. You can also check it by logging into your account.
6. What happens if I’m not home when the parcel is delivered?
The courier will leave a note with instructions on where and how to collect your parcel.
7. What if my parcel is returned to you?
If the courier returns your parcel to us for any reason, the original delivery charge will not be refunded. You will also be responsible for the return cost.
8. Do you deliver to the UK or Northern Ireland?
No, we currently do not deliver to the UK, including Northern Ireland.
9. How are deliveries handled to the Aran Islands?
Deliveries to the Aran Islands are made to the boat terminal only. Customers must arrange their own transport from there.
10. What happens if my order exceeds the weight limit?
For orders exceeding 20kg for EU countries (or 30kg within Ireland), we will contact you to arrange a bulk shipping quote. Contact us in advance if you have questions.
EU Delivery Rates (1–20kg per parcel)
Valid from 1 February 2024 – All rates include VAT
| Country | Price (EUR) |
|---|---|
| The Netherlands | €30.00 |
| Belgium | €44.00 |
| Bulgaria | €46.00 |
| Denmark | €46.00 |
| Germany | €45.50 |
| Estonia | €51.00 |
| Finland | €41.00 |
| France | €49.00 |
| Greece | €46.00 |
| Hungary | €40.00 |
| Italy | €46.00 |
| Croatia | €50.00 |
| Latvia | €50.00 |
| Lithuania | €50.00 |
| Luxembourg | €54.00 |
| Austria | €56.00 |
| Poland | €46.00 |
| Portugal | €51.00 |
| Romania | €51.00 |
| Slovenia | €51.00 |
| Slovakia | €51.00 |
| Spain | €46.00 |
| Czech Republic | €44.00 |
| Sweden | €66.00 |
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