- Orders can only be placed through the webstore. We do not accept orders over the phone or by mail.
- If one or more of the items you ordered runs out of stock after your order has been placed, we will still ship the order without those products if there is at least 60% or more of the ordered items in stock. Please e-mail us beforehand, if you don't need the order without any particular product.
- If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 4-5 business days to appear in your account once they have been processed but in some cases may take up to 10-14 business days.
- We do not ship on weekends and holidays, which may delay the processing and shipment of your order. However, our warehouse drivers might deliver a few orders within Dublin limits on weekends. You will be notified via email in such cases.
- All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched.
- This information is available by logging into 'My Account'.
- You will receive an email when your items have been dispatched with an update as to when you will receive your order.
- Delivery will be made to the address you supply when you place your order. We will deliver your order to the main entrance of the delivery address, where it is safe to do so, or otherwise as near as practicable to that entrance.
- All goods must be signed for on delivery by an adult aged 18 years or over. If the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver.
- If there is no answer at the delivery address you have given, our driver will leave notification of attempted delivery and you will need to collect the parcel from your local depot. If this happens, the delivery driver will leave a calling card at your home to let you know where your order is and how you can collect it.
- If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.
- Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.
- The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
- Each parcels delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
- If an item is missing, please contact us by email with the order number and the missing item's name and SKU number. We will resolve the issue for you as quickly as we can.
If a product you have ordered is unavailable, we would NOT dispatch an alternative product. You may instruct us to dispatch an alternative product by contacting our Customer Services team so we can advise you on the next step to take. Please send a email to [email protected]
Delivery (Republic of Ireland)
Normally, our delivery charges are as follows:
Shipping Time: Our estimated shipping time begins after your order has left our warehouse, not at the time of order placement.
Same Day Dublin Only Delivery (Mon-Sun):
- Orders placed before 12 pm GMT on weekdays will be shipped on the same day. (Except Black Friday Sale as we may have high order volumes which may cause delivery delays, and same/next-day delivery may not be available).
- Delivery between 4 pm to 9 pm.
- Shipping charge: €7.99.
Next Day Dublin Only Delivery (Mon-Sun):
- Orders will be delivered the next day. (Except Black Friday Sale as we may have high order volumes which may cause delivery delays, and same/next-day delivery may not be available).
- Delivery between 4 pm to 9 pm.
- Shipping charge: €6.99.
Standard DPD Delivery Outside Dublin (Mon-Fri):
- Estimated shipping time is within 3 business days.
- Shipping charge: €7.99.
Maximum Weight: Each order can weigh up to 30kg. If it exceeds this limit, we'll contact you with bulk shipment rates before processing your order.
Unclaimed Parcels: An administration charge of €7.99 (or the equivalent of the shipment cost, whichever is greater) will apply to parcels not collected from the courier or post office, covering the cost of courier service.
EU Delivery (All Delivery outside Republic of Ireland)
- No Fresh & Frozen Food will be delivered outside Republic of Ireland.
- Maximum Weight per parcel delivered outside Republic of Ireland is 20kg.
- Delivery Date will vary and depend on the Country that the parcel will be delivered to.
- We can’t guarantee the Delivery Date as this will depend on the posting and custom clearance procedure in your country.
- Customers need to pay for any customs or import duties charge if it occurs once the parcel reaches your destination country.
- Customers will receive an email containing the tracking number once the parcel is shipped. Customers can also check the tracking number and order status by logging in your account.
- If you are not present when your parcel arrives, the courier will leave a note telling you where to collect.
- For parcels that have been collected by our Courier company and for some reason returned to us, the delivery charge of the parcel will NOT be refunded and the customer is responsible for the cost of a return.
- Please find below our shipping rates to different EU countries outside the Republic of Ireland:-
|Country||Shipping Charge (EUR)|
- Please note that currently, we don't deliver to the UK including Northern Ireland.
- For deliveries to Aran Islands, the delivery is only to the boats. From there, the customer has to arrange delivery to their address.
Orders exceeding 30KG ( Republic of Ireland ) or 20KG (All other EU Countries)
If you exceed the above limit in any one purchase we will contact you to discuss our Bulk Shipment rates. If you have any questions on this prior to placing your order, please contact us now to arrange a call back.